Questions answered

Frequently Asked

Explore our FAQ for answers to common questions about bike security, data management, and more. Find the information you need and reach out to us for further assistance.
  • What is the advantage of connecting Velopass to my Cash Register System?
    Connecting with the Cash Register System enhances daily operations of bike dealers significantly. When the bicycle is already equipped with a Velopass from the manufacturer, you can just scan the Velopass and bike data is automatically sent into the Cash Register System. During maintenance, every dealer can rescan the Velopass and view the right bicycle immediately in the Cash Register System. Even if an unknown bicycle enters the shop, the Velopass can be scanned and the bike data is automatically sent to the Cash Register System. And let’s not forget the invaluable security aspect. There will be a status check with every scan meaning that, if a bicycle is reported as lost, this will pop up in your Cash Register System.
  • How does Velopass enhance bike security?
    Velopass provides a digital passport with every bicycle, making it easily traceable and reducing the risk of theft. This means that every cyclist can register their ownership and protect it. In the unfortunate event of theft, they can report their bicycle as lost and anyone that finds it, can contact you directly. Moreover, through integrations with all actors, there will be a status check with every scan enabling the whole bike community to improve bike security?
  • How do I install the connection to my Cash Register System?
    Go to your Velopass pro portal and click on the tab ‘organizations’. Then click on ‘edit’ and then you fin your shop ID at the bottom. Use this ID in the portal of your Cash Register System to connect to Velopass.
  • What happens if someone removes the chip?
    Velopass is not removable in case the Velopass was added during the manufacturing process. In case of the aftermarket version, when registering your bike on Velopass, the brand + frame number are mandatory fields. If someone removes the Velopass sticker from the bicycle, the bicycle can always be found via the brand + frame number combination. Compare it to the license plate of a car. If it is removed, the registered owner can still be found via the frame number. Moreover, someone else will never be able to register the same bicycle since the brand + frame number combination is already uniquely registered in our database.
  • What is the APIC sticker?
    The APIC sticker is the version that is made for the French national register. In France, bike registration is mandatory meaning that bike dealers have to register every sold bicycle. With Velopass, we provide value for the French bike dealers by providing a very easy process enabling them to improve the management of the fleet and also comply with the French regulation.
  • What is the difference between the decal sticker and the NFC sticker?
    At Velopass, we understand the diverse manufacturing processes in the bike industry. Since our NFC sticker is only resistant upto 180°C for 30 minutes, we offer our decal version suitable for high-temperature environments.
  • Is there an app for cyclists?
    No, cyclists do not need to download an app to register their bicycle. They can just scan the velopass with NFC or with the QR code and the Velopass webpage will open. We do have a velopass pro app exclusively for professionals.